# Able to install the package, but can't access it from browser

**URL:** <https://forum.collaboraonline.com/t/able-to-install-the-package-but-cant-access-it-from-browser/1935>\
**Category:** Installation & Configuration\
**Created:** [July 6, 2023, 9:43am UTC](https://forum.collaboraonline.com/t/able-to-install-the-package-but-cant-access-it-from-browser/1935 "2023-07-06T09:43:40Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![shantanuo](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/shantanuo/32/806_2.png) [@shantanuo](https://forum.collaboraonline.com/u/shantanuo)\
**Post date:** [July 6, 2023, 9:43am UTC](https://forum.collaboraonline.com/t/able-to-install-the-package-but-cant-access-it-from-browser/1935/1 "2023-07-06T09:43:40Z")

</div>

Here is the log…

> # sudo systemctl status coolwsd
> 
> ● coolwsd.service - Collabora Online WebSocket Daemon  
> Loaded: loaded (/lib/systemd/system/coolwsd.service; enabled; vendor preset: enabled)  
> Active: active (running) since Thu 2023-07-06 09:31:20 UTC; 27s ago  
> Main PID: 4864 (coolwsd)  
> Tasks: 8 (limit: 2205)  
> Memory: 127.4M  
> CPU: 2.531s  
> CGroup: /system.slice/coolwsd.service  
> ├─4864 /usr/bin/coolwsd --version --o:sys\_template\_path=/opt/cool/systemplate --o:child\_root\_path=/opt/cool/child-roots --o:file\_server\_root\_path=/usr/sha\>  
> ├─4873 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/4864-6ff9b6dd/ --client\>  
> └─4875 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/4864-6ff9b6dd/ --client\>
> 
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.239459 +0000 [prisoner\_poll] TRC #17: Handling poll events of prisoner\_poll at in\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.239617 +0000 [prisoner\_poll] TRC #16: Handling poll events of prisoner\_poll at in\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.239744 +0000 [prisoner\_poll] TRC Removing 1 socket| net/Socket.cpp:490  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.239864 +0000 [prisoner\_poll] TRC #18: Removing socket (at 2 of 3) from prisoner\_p\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.239991 +0000 [prisoner\_poll] TRC #16: setupPollFds getPollEvents: 0x1| net/Socket\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.240146 +0000 [prisoner\_poll] TRC #17: setupPollFds getPollEvents: 0x1| net/Socket\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04872 2023-07-06 09:31:23.240276 +0000 [prisoner\_poll] TRC ppoll start, timeoutMicroS: 5000000 size 2| net/\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04864 2023-07-06 09:31:23.239499 +0000 [coolwsd] TRC Have 1 new children.| wsd/COOLWSD.cpp:5684  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: wsd-04864-04864 2023-07-06 09:31:23.240524 +0000 [coolwsd] INF WSD initialization complete: setting log-level to [war\>  
> Jul 06 09:31:23 ip-172-31-94-85 coolwsd[4864]: Ready to accept connections on port 9980.