# Cannot get file info from WOPI storage uri
**URL:** https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659
**Category:** Installation & Configuration
**Created:** [October 14, 2021, 10:47am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659 "2021-10-14T10:47:27Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@vicky](https://forum.collaboraonline.com/u/vicky)
#### Post date: [October 14, 2021, 10:47am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/1 "2021-10-14T10:47:27Z")
i have installed collabora online using docker and **Rest API** host on [[https://localhost:5001](https://localhost:5001)
now i am facing error Cannot get file info from WOPI storage uri [[https://localhost:5001/api/wopi/files/ahmed?reuse\_cookies=ALFRESCO\_REMEMBER\_ME%3D1%3A\_gcl\_au%3D1.1.908821500.1633419112%3Autm\_source%3Dalfresco%3Autm\_medium%3Ddirect%3A\_ga%3DGA1.1.586843340.1633419113%3Agtm\_referralHostname%3Dlocalhost%3A\_alfTest%3D\_alfTest%3A\_gid%3DGA1.1.1978794307.1634189258](https://localhost:5001/api/wopi/files/ahmed?reuse_cookies=ALFRESCO_REMEMBER_ME%3D1%3A_gcl_au%3D1.1.908821500.1633419112%3Autm_source%3Dalfresco%3Autm_medium%3Ddirect%3A_ga%3DGA1.1.586843340.1633419113%3Agtm_referralHostname%3Dlocalhost%3A_alfTest%3D_alfTest%3A_gid%3DGA1.1.1978794307.1634189258)]. Error: Connection refused| wsd/Storage.cpp:647
**Note**.i have also installed alfresco on same machine
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### Author:  [@Ezinne](https://forum.collaboraonline.com/u/Ezinne)
#### Post date: [October 14, 2021, 11:51am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/2 "2021-10-14T11:51:30Z")
@vicky, Welcome.
It could be that there is another container running of the port.
you can run `docker ps -a` to list all containers.
Also, you can run `docker stop [container-id]` to stop the container
Then you can restart your docker container.
You can follow the steps in the link as a guide: [CODE Docker image — SDK https://sdk.collaboraonline.com/ documentation](https://sdk.collaboraonline.com/docs/installation/CODE_Docker_image.html)
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### Author:  [@vicky](https://forum.collaboraonline.com/u/vicky)
#### Post date: [October 15, 2021, 7:35am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/4 "2021-10-15T07:35:45Z")
I am really grateful for your response. I have thoroughly checked all the containers. I have stopped all the container only keep one container running **collabora/code:6.4.8.4**.even though i am still getting the same error
ibreoffice-app | frk-00054-00054 2021-10-15 07:06:30.031044 [forkit] ERR Failed to unmount [/opt/lool/child-roots/NWWLVSjULglPzWBi].| common/JailUtil.cpp:68
^[[3;5~libreoffice-app | wsd-00007-00058 2021-10-15 07:28:08.549667 [websrv\_poll] WRN client - server version mismatch, disabling browser cache. Expected: 6a844e4| wsd/FileServer.cpp:285
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:08.678520 [docbroker\_003] ERR Cannot get file info from WOPI storage uri [[https://localhost:5001/api/wopi/files/ahmed?reuse\_cookies=ALFRESCO\_REMEMBER\_ME%3D1%3A\_gcl\_au%3D1.1.908821500.1633419112%3Autm\_source%3Dalfresco%3Autm\_medium%3Ddirect%3A\_ga%3DGA1.1.586843340.1633419113%3Agtm\_referralHostname%3Dlocalhost](https://localhost:5001/api/wopi/files/ahmed?reuse_cookies=ALFRESCO_REMEMBER_ME%3D1%3A_gcl_au%3D1.1.908821500.1633419112%3Autm_source%3Dalfresco%3Autm_medium%3Ddirect%3A_ga%3DGA1.1.586843340.1633419113%3Agtm_referralHostname%3Dlocalhost)]. Error: Connection refused| wsd/Storage.cpp:647
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:08.678652 [docbroker\_003] ERR loading document exception: Connection refused| wsd/DocumentBroker.cpp:1445
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:08.678724 [docbroker\_003] ERR Failed to add session to [/api/wopi/files/ahmed] with URI [[https://localhost:5001/api/wopi/files/ahmed?reuse\_cookies=ALFRESCO\_REMEMBER\_ME%3D1%3A\_gcl\_au%3D1.1.908821500.1633419112%3Autm\_source%3Dalfresco%3Autm\_medium%3Ddirect%3A\_ga%3DGA1.1.586843340.1633419113%3Agtm\_referralHostname%3Dlocalhost](https://localhost:5001/api/wopi/files/ahmed?reuse_cookies=ALFRESCO_REMEMBER_ME%3D1%3A_gcl_au%3D1.1.908821500.1633419112%3Autm_source%3Dalfresco%3Autm_medium%3Ddirect%3A_ga%3DGA1.1.586843340.1633419113%3Agtm_referralHostname%3Dlocalhost)]: Connection refused| wsd/DocumentBroker.cpp:1407
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:08.678788 [docbroker\_003] ERR Error while loading : Connection refused| wsd/LOOLWSD.cpp:3465
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:08.920355 [docbroker\_003] ERR No DocBroker found, or DocBroker marked to be destroyed. Terminating session ToClient-034| wsd/ClientSession.cpp:332
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:08.921461 [docbroker\_003] ERR No DocBroker found, or DocBroker marked to be destroyed. Terminating session ToClient-034| wsd/ClientSession.cpp:332
libreoffice-app | wsd-00007-00076 2021-10-15 07:28:09.479141 [docbroker\_003] ERR Invalid or unknown session [034] to remove.| wsd/DocumentBroker.cpp:1484
**Note: List of all containers on my machine**
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### Author:  [@bearon](https://forum.collaboraonline.com/u/bearon)
#### Post date: [October 15, 2021, 11:35am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/5 "2021-10-15T11:35:35Z")
The problem seems to be that `localhost` from within the container refers to the container itself, and not the external WOPI host.
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### Author:  [@vicky](https://forum.collaboraonline.com/u/vicky)
#### Post date: [October 15, 2021, 5:03pm UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/6 "2021-10-15T17:03:45Z")
but how do i resolve this issue?
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### Author:  [@vicky](https://forum.collaboraonline.com/u/vicky)
#### Post date: [October 20, 2021, 9:24am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/7 "2021-10-20T09:24:36Z")
Still looking for help. Any one please any suggestion any idea?
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### Author:  [@bearon](https://forum.collaboraonline.com/u/bearon)
#### Post date: [October 20, 2021, 2:24pm UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/8 "2021-10-20T14:24:40Z")
You should use the external host name of the WOPI host.
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### Author:  [@vicky](https://forum.collaboraonline.com/u/vicky)
#### Post date: [October 21, 2021, 11:47am UTC](https://forum.collaboraonline.com/t/cannot-get-file-info-from-wopi-storage-uri/659/9 "2021-10-21T11:47:44Z")
sorry don’t understand it what exactly you are pointing out. Can you explain it further how could I use external host name of the WOPI host.