# Cannot load file

**URL:** <https://forum.collaboraonline.com/t/cannot-load-file/1224>\
**Category:** User Support\
**Created:** [July 5, 2022, 1:42pm UTC](https://forum.collaboraonline.com/t/cannot-load-file/1224 "2022-07-05T13:42:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AlKa](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@AlKa](https://forum.collaboraonline.com/u/AlKa)\
**Post date:** [July 5, 2022, 1:42pm UTC](https://forum.collaboraonline.com/t/cannot-load-file/1224/1 "2022-07-05T13:42:56Z")

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I have been using NC24 for two days and now collabora brand new. It often happens that the file I select in the Nextcloud folder are not loaded or it takes a very long time. Then the message “Cannot load File” appears. At that moment no user with any browser can open the file. Sometimes a few minutes later it works again, sometimes I have to reset to a previous version.  
Sometimes an icon “Loading” appears. What can I do so that it runs more stable and not always the above error happens. So we have to check our entries again and again, so that nothing gets lost.

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**Author:** ![pedro.silva](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/pedro.silva/32/4_2.png) [@pedro.silva](https://forum.collaboraonline.com/u/pedro.silva)\
**Post date:** [July 7, 2022, 9:28am UTC](https://forum.collaboraonline.com/t/cannot-load-file/1224/2 "2022-07-07T09:28:50Z")

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Which version of Collabora are you using? And is it the built-in version ?

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**Author:** ![AlKa](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@AlKa](https://forum.collaboraonline.com/u/AlKa)\
**Post date:** [July 7, 2022, 11:05am UTC](https://forum.collaboraonline.com/t/cannot-load-file/1224/3 "2022-07-07T11:05:27Z")

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I see this error, when it loads for over 2 minutes, if i switch fromt talk to files. But it also happens if i switch from dashboard to calender. There is not any rule.

 ![grafik](https://europe1.discourse-cdn.com/flex013/uploads/collaboraonline/original/1X/e926532224802838ecaa3d2e56e66ee78cf7a221.png)

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**Author:** ![AlKa](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@AlKa](https://forum.collaboraonline.com/u/AlKa)\
**Post date:** [July 7, 2022, 11:17am UTC](https://forum.collaboraonline.com/t/cannot-load-file/1224/4 "2022-07-07T11:17:34Z")

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Collabora online - built-in code server 22.5.301  
collaborative tags 1.14.0  
Nextcloud office 6.1.0  
Nextcloud 24.0.2