# Clicking Download in Writer Crashes Browser

**URL:** <https://forum.collaboraonline.com/t/clicking-download-in-writer-crashes-browser/2531>\
**Category:** User Support\
**Created:** [April 8, 2024, 11:17pm UTC](https://forum.collaboraonline.com/t/clicking-download-in-writer-crashes-browser/2531 "2024-04-08T23:17:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![connorlucas](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@connorlucas](https://forum.collaboraonline.com/u/connorlucas)\
**Post date:** [April 8, 2024, 11:17pm UTC](https://forum.collaboraonline.com/t/clicking-download-in-writer-crashes-browser/2531/1 "2024-04-08T23:17:59Z")

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### Describe the Bug

After clicking Download and selecting any option, my browser crashes - all windows and tabs.

### Steps to Reproduce

1. Use own server to host Collobora Online
2. Access through self-hosted Nextcloud instance
3. Access any existing document (I used docx files)
4. Select “File” from the main nav bar
5. Click any available download option
6. Browser crashes

### Expected Behavior

My browser should begin downloading the selected file in the format I clicked on.

### Actual Behavior

All browser windows and tabs close.

### Desktop

(Please complete the following information)

- **Collabora version:** 23.05.9-4
- **OS and version:** Mac OS 12.7.2
- **Browser and version:** Chrome 123.0.6312.107

### Additional Context

- We have been running Collabora with Nextcloud through several years and versions. The issue occurs in version 23.05.7-1 and above.
- When accessing in Firefox, instead of crashing browser it tries to accessing a malformed URL. I’ve removed some pieces of identifying info from the URL and replaced with [example.com](http://example.com).

`https://example.com/cool/https%3A%2F%2Fhub.example.com%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F762744_nc08dcbcd991/download/PblaiKHZNFLmegW9xJMTR0DGXO13vhuXDGp7qN6rQ70OaJNMNPut8ppLo8fpXuEI?WOPISrc=https%3A%2F%2Fhub.example.com%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F762744_nc08dcbcd991&compat=/ws`

Has anyone else experienced this? Any ideas of what might be going wrong?

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**Author:** ![cornouws](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@cornouws](https://forum.collaboraonline.com/u/cornouws)\
**Post date:** [April 23, 2024, 10:52am UTC](https://forum.collaboraonline.com/t/clicking-download-in-writer-crashes-browser/2531/2 "2024-04-23T10:52:57Z")

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Hi connorlucas,  
Sorry for replying late - I’m looking at older posts …  
Am I right that I assume that the crash was specific for that version of CODE and resolved in the mean time?  
Greetings,  
Cor