# Code: Cannot launch admin console after update **URL:** \ **Category:** Installation & Configuration\ **Tags:** english-en\ **Created:** [July 18, 2021, 1:11pm UTC](https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477 "2021-07-18T13:11:48Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![DarkTrinity](https://avatars.discourse-cdn.com/v4/letter/d/f9ae1b/32.png) [@DarkTrinity](https://forum.collaboraonline.com/u/DarkTrinity)\ **Post date:** [July 18, 2021, 1:11pm UTC](https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477/1 "2021-07-18T13:11:48Z")
Hi Community, On my Ubuntu 20.04 device I have installed collabora code with the apt-get paket manager - based on this [wiki](https://www.linuxbabe.com/ubuntu/integrate-collabora-onlinenextcloud-without-docker) . All worked fine. Now I have performed an update, which also affected collabora code - its now given in version: - LOOLWSD 6.4.10 - LOKit Collabora Office 6.4-44 The update made some mods on the t/etc/loolwsd/loolwsd.xml so I repeated the following config commands, which I already executed when I installed this initially: ```auto loolconfig set ssl.enable false loolconfig set ssl.termination true loolconfig set storage.wopi.host my.domain.local loolconfig set-admin-password systemctl restart loolwsd ``` The service loolwsd is running and I also can open and modify files, exemplary by using nextcloud. So far, so good πŸ™‚ But I just cannot launch the admin console under [https://my.domain.local/loleaflet/dist/admin/admin.html](https://my.domain.local/loleaflet/dist/admin/admin.html) - as it keeps on saying: > The server was shut down, please reload the page. But thats not true, because I can work with documents. Also I get this: ```auto systemctl status loolwsd ● loolwsd.service - Collabora Online WebSocket Daemon Loaded: loaded (/lib/systemd/system/loolwsd.service; enabled; vendor preset: enabled) Active: active (running) since Sun 2021-07-18 15:00:45 CEST; 12min ago Main PID: 31420 (loolwsd) Tasks: 13 (limit: 3997) Memory: 412.4M CGroup: /system.slice/loolwsd.service β”œβ”€31420 /usr/bin/loolwsd --version --o:sys_template_path=/opt/lool/systemplate --o:child_root_path=/opt/lool/child-roots --o:file_server_root_path=/usr/share/loolwsd β”œβ”€31431 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice6.4 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=loolwsd-AHp1q5o4 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=classic β”œβ”€31588 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice6.4 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=loolwsd-AHp1q5o4 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=classic β”œβ”€31932 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice6.4 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=loolwsd-AHp1q5o4 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=classic └─31942 /usr/bin/loolforkit --losubpath=lo --systemplate=/opt/lool/systemplate --lotemplate=/opt/collaboraoffice6.4 --childroot=/opt/lool/child-roots/ --clientport=9980 --masterport=loolwsd-AHp1q5o4 --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=classic Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.428931 [docbroker_001] WRN Tracker tileID 0:11520:3840:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429012 [docbroker_001] WRN Tracker tileID 0:7680:3840:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429072 [docbroker_001] WRN Tracker tileID 0:0:7680:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429120 [docbroker_001] WRN Tracker tileID 0:3840:7680:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429197 [docbroker_001] WRN Tracker tileID 0:7680:7680:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429283 [docbroker_001] WRN Tracker tileID 0:11520:7680:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429366 [docbroker_001] WRN Tracker tileID 0:0:11520:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429493 [docbroker_001] WRN Tracker tileID 0:3840:11520:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429581 [docbroker_001] WRN Tracker tileID 0:7680:11520:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 Jul 18 15:01:41 webqa1 loolwsd[31420]: wsd-31420-31931 2021-07-18 13:01:41.429669 [docbroker_001] WRN Tracker tileID 0:11520:11520:3840:3840:0 was dropped because of time out (8607ms). Tileprocessed message did not arrive in time.| wsd/ClientSession.cpp:1957 ``` Or is there maybe another service behind the admin console, having nothing to do with loolwsd ? Thank you in advance for your kind help πŸ™‚ ---
**Author:** ![thk](https://avatars.discourse-cdn.com/v4/letter/t/71e660/32.png) [@thk](https://forum.collaboraonline.com/u/thk)\ **Post date:** [July 19, 2021, 12:28pm UTC](https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477/2 "2021-07-19T12:28:52Z")
This is most probably a duplicate of my own post here, where I provided more details: > [@Websocket connection to admin console (adminws) is failing](https://forum.collaboraonline.com/t/websocket-connection-to-admin-console-adminws-is-failing/475/2): > > Duplicate issue report in this forum: [https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477](https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477) I opened a GitHub issue: [https://github.com/CollaboraOnline/online/issues/2910](https://github.com/CollaboraOnline/online/issues/2910) ---
**Author:** ![bearon](https://avatars.discourse-cdn.com/v4/letter/b/9de053/32.png) [@bearon](https://forum.collaboraonline.com/u/bearon)\ **Post date:** [July 30, 2021, 2:40am UTC](https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477/3 "2021-07-30T02:40:46Z")
Let’s also add the Github issue link here: [Admin console broken in loolwsd 6.4.10 Β· Issue #2910 Β· CollaboraOnline/online Β· GitHub](https://github.com/CollaboraOnline/online/issues/2910) ---
**Author:** ![DarkTrinity](https://avatars.discourse-cdn.com/v4/letter/d/f9ae1b/32.png) [@DarkTrinity](https://forum.collaboraonline.com/u/DarkTrinity)\ **Post date:** [July 31, 2021, 3:12pm UTC](https://forum.collaboraonline.com/t/code-cannot-launch-admin-console-after-update/477/4 "2021-07-31T15:12:35Z")
Thanks @thk and @bearon for your rteply πŸ™‚ This certainly explains a lot ^^