# Collabora code unable to log into admin panel

**URL:** <https://forum.collaboraonline.com/t/collabora-code-unable-to-log-into-admin-panel/3220>\
**Category:** User Support\
**Created:** [December 9, 2024, 1:32pm UTC](https://forum.collaboraonline.com/t/collabora-code-unable-to-log-into-admin-panel/3220 "2024-12-09T13:32:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dseen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/dseen/32/1138_2.png) [@dseen](https://forum.collaboraonline.com/u/dseen)\
**Post date:** [December 9, 2024, 1:32pm UTC](https://forum.collaboraonline.com/t/collabora-code-unable-to-log-into-admin-panel/3220/1 "2024-12-09T13:32:13Z")

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When browing to my `domain/browser/dist/admin/admin.html` I get the following error:

```auto
wsd-00001-00013 2024-12-09 14:29:19.035152 +0100 [websrv_poll] ERR FileServerRequestHandler::NotAuthenticated: No authentication information found| wsd/FileServer.cpp:768
No authentication information found

```

While the environment variable of username and password are filled in:

```auto
Environment:
      TZ: Europe/Amsterdam
      aliasgroup1: <redacted>
      username: <set to the key 'username' in secret 'nc-office-credentials'> Optional: false
      password: <set to the key 'password' in secret 'nc-office-credentials'> Optional: false
      extra_params: --o:ssl.enable=false --o:ssl.termination=true
      DONT_GEN_SSL_CERT: YES

```

Does anyone know what this can be?  
Once I try to log in, I enter the values set, then the screen goes from blank to dark and no longer responds… it just keeps asking for the same credentials.

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [December 9, 2024, 2:26pm UTC](https://forum.collaboraonline.com/t/collabora-code-unable-to-log-into-admin-panel/3220/2 "2024-12-09T14:26:52Z")

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hello @dseen

Can you please check below points and test if it works or not ?

1. **Verify Environment Variables** :

2. **Check Logs for Additional Clues** :

3. **Clear Browser Cache and Cookies** :

Also i saw in recent forum topics there can be a Reverse Proxy Configuration issues might happen can you please check it as well ?

Thanks,  
Darshan

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<div class="post-metadata">

**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [December 12, 2024, 5:41am UTC](https://forum.collaboraonline.com/t/collabora-code-unable-to-log-into-admin-panel/3220/3 "2024-12-12T05:41:21Z")

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