# Collabora Kit Process Killed on Large File Open (\>1GB)
**URL:** https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697
**Category:** User Support
**Created:** [May 20, 2025, 10:50am UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697 "2025-05-20T10:50:50Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@vasista](https://forum.collaboraonline.com/u/vasista)
#### Post date: [May 20, 2025, 10:50am UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/1 "2025-05-20T10:50:50Z")
Hi all,
I’m running Collabora Online in Docker, integrated with Nextcloud. Everything works great for small to medium documents. But when I try to open large files (\>1GB)\*— like big `.pptx` or `.docx` files — the document fails to load, and the Collabora Kit process gets `killed with status 9`. Can I know how to fix this issue? Thank you.
```auto
frk-00024-00088 2025-05-20 10:22:38.907633 +0000 [kit_spare_009] WRN #-13: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
frk-00024-00089 2025-05-20 10:22:38.910980 +0000 [kit_spare_00a] WRN #-13: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
wsd-00001-00083 2025-05-20 10:23:08.733853 +0000 [docbroker_001] ERR Failed to get settings json from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=jkfdkjhfdksjhdsfjkhfsd&fileId=-1] with status[]| wsd/DocumentBroker.cpp:1835
wsd-00001-00083 2025-05-20 10:23:08.739183 +0000 [docbroker_001] ERR Failed to load all settings from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=kljlklklkjlkjkljlj&fileId=-1]| wsd/DocumentBroker.cpp:1680
wsd-00001-00083 2025-05-20 10:23:10.740741 +0000 [docbroker_001] WRN #37: Unassociated Kit (87) disconnected unexpectedly| wsd/COOLWSD.cpp:2943
wsd-00001-00083 2025-05-20 10:23:10.740809 +0000 [docbroker_001] WRN #37: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2954
wsd-00001-00083 2025-05-20 10:23:10.740872 +0000 [docbroker_001] WRN #37: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
wsd-00001-00083 2025-05-20 10:23:10.741137 +0000 [docbroker_001] WRN #33: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
frk-00024-00084 2025-05-20 10:23:11.912372 +0000 [subforkit_001] WRN Child 87 was killed, with status 9| kit/ForKit.cpp:353
frk-00024-00084 2025-05-20 10:23:11.912535 +0000 [subforkit_001] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
```
Nextcloud version - 31.0.5
Collabora docker compose:
```auto
version: '3'
services:
collabora:
image: collabora/code
container_name: collabora
hostname: collabora
restart: unless-stopped
networks:
- saltbox
cap_add:
- MKNOD
tty: true
ports:
- 9980:9980
expose:
- "9980"
labels:
com.github.saltbox.saltbox_managed: true
traefik.enable: true
traefik.http.routers.collabora-http.entrypoints: web
traefik.http.routers.collabora-http.middlewares: globalHeaders@file,redirect-to-https@docker,robotHeaders@file,cloudflarewarp@docker
traefik.http.routers.collabora-http.rule: Host(`collabora.xxxx.org`)
traefik.http.routers.collabora-http.service: collabora
traefik.http.routers.collabora.entrypoints: websecure
traefik.http.routers.collabora.middlewares: globalHeaders@file,secureHeaders@file,robotHeaders@file,cloudflarewarp@docker
traefik.http.routers.collabora.rule: Host(`collabora.xxxx.org`)
traefik.http.routers.collabora.service: collabora
traefik.http.routers.collabora.tls.certresolver: cfdns
traefik.http.routers.collabora.tls.options: securetls@file
traefik.http.services.collabora.loadbalancer.server.port: 9980
environment:
- PUID=1001
- GUID=1001
- domain=nextcloud.xxxx.org
- 'dictionaries=en_US'
- VIRTUAL_PROTO=http
- VIRTUAL_PORT=9980
- VIRTUAL_HOST=collabora.xxxx.org
- "extra_params=--o:ssl.enable=false --o:ssl.termination=true"
networks:
saltbox:
external: true
```
---
### Author:  [@darshan](https://forum.collaboraonline.com/u/darshan)
#### Post date: [May 20, 2025, 2:49pm UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/2 "2025-05-20T14:49:34Z")
hii @vasista welcome to collabora online forum
I would suggest if you can checkout this thread [Is there a limit on the size of documents loaded by Collaborator Online? - #2 by Tex](https://forum.collaboraonline.com/t/is-there-a-limit-on-the-size-of-documents-loaded-by-collaborator-online/1760/2)
This will help with your case to increase the limit for large documents
Thanks
Darshan
---
### Author:  [@vasista](https://forum.collaboraonline.com/u/vasista)
#### Post date: [May 20, 2025, 3:24pm UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/3 "2025-05-20T15:24:05Z")
Hi @darshan, Thanks for the reply. I have changed it to 0.
```auto
cool@collabora:/$ cat /etc/coolwsd/coolwsd.xml | grep limit_load_secs
0
```
and I have restarted the container, and I still have the issue. Is there a special command I need to execute to take these changes or restart is sufficient?
Below is the error:
```auto
wsd-00001-00057 2025-05-20 15:17:48.608704 +0000 [docbroker_002] WRN #48: CheckTimeout: Timeout while requesting [GET nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/files/2760_occvljnywbf8/contents?access_token=jhgjghgjhg&access_token_ttl=0] after 30211ms| net/HttpRequest.hpp:1821
wsd-00001-00057 2025-05-20 15:18:02.226702 +0000 [docbroker_002] ERR Doc [https%3A%2F%2Fnextcloud.xxxx.org%3A443%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%ddfsfdsf] is taking too long to load. Will kill process [48]. per_document.limit_load_secs set to 5s secs.| wsd/DocumentBroker.cpp:423
wsd-00001-00057 2025-05-20 15:18:02.227115 +0000 [docbroker_002] WRN _newCallbacks is non-empty when stopping, clearing it.| net/Socket.hpp:837
wsd-00001-00057 2025-05-20 15:18:02.227248 +0000 [docbroker_002] ERR Failed to get settings json from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=fdsfdsfdsfsfdfs&fileId=-1] with status[]| wsd/DocumentBroker.cpp:1835
wsd-00001-00057 2025-05-20 15:18:02.227740 +0000 [docbroker_002] ERR Failed to load all settings from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=dffsdfs&fileId=-1]| wsd/DocumentBroker.cpp:1680
wsd-00001-00057 2025-05-20 15:18:02.228062 +0000 [docbroker_002] WRN #40: Unassociated Kit (48) disconnected unexpectedly| wsd/COOLWSD.cpp:2943
wsd-00001-00057 2025-05-20 15:18:02.228080 +0000 [docbroker_002] WRN #40: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2954
wsd-00001-00057 2025-05-20 15:18:02.228145 +0000 [docbroker_002] WRN #40: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
wsd-00001-00057 2025-05-20 15:18:02.228266 +0000 [docbroker_002] WRN #37: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
frk-00022-00045 2025-05-20 15:18:03.758580 +0000 [subforkit_001] WRN Child 48 was killed, with status 9| kit/ForKit.cpp:353
frk-00022-00045 2025-05-20 15:18:03.758938 +0000 [subforkit_001] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
```
---
### Author:  [@darshan](https://forum.collaboraonline.com/u/darshan)
#### Post date: [May 20, 2025, 3:26pm UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/4 "2025-05-20T15:26:46Z")
Thanks for the detailed follow-up. You’re doing the right thing modifying `` to `0`, but the log clearly says:
> `per_document.limit_load_secs set to 5s secs`
This means **your change to `coolwsd.xml` is not taking effect** , likely because the Docker image isn’t using that file inside the container.
Can you please first check your docker config and confirm that the changes is taking place or not
---
### Author:  [@vasista](https://forum.collaboraonline.com/u/vasista)
#### Post date: [May 20, 2025, 3:34pm UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/5 "2025-05-20T15:34:35Z")
Hi. Sorry, but I am not sure, on how to do that. Can I know how to check, if the container is actually using this `coolwsd.xml`?
I also see this in the logs which might say, I am setting it to 0, and it is taking that value and for some reason it is being overriden.
```auto
wsd-00001-00030 2025-05-20 15:28:56.393185 +0000 [websrv_poll] WRN Config value for per_document.limit_load_secs [0] is below the required minimum [5] and will be overridden by the minimum| common/ConfigUtil.hpp:309
```
---
### Author:  [@darshan](https://forum.collaboraonline.com/u/darshan)
#### Post date: [May 21, 2025, 4:49am UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/6 "2025-05-21T04:49:24Z")
I would suggest to checkout our SDK documentation for configuration settings [Configuration — SDK https://sdk.collaboraonline.com/ documentation](https://sdk.collaboraonline.com/docs/installation/Configuration.html?highlight=per_document)
---
### Author:  [@vasista](https://forum.collaboraonline.com/u/vasista)
#### Post date: [May 21, 2025, 7:01am UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/7 "2025-05-21T07:01:26Z")
Hi @darshan, Thanks for the docs. I have changed my docker compose with extra parameters for limit\_load\_secs to zero.
```auto
- "extra_params=--o:ssl.enable=false --o:ssl.termination=true --o:per_document.limit_load_secs=0"
```
and I checked the docker logs, if this value is taken and indeed it is
```auto
docker logs collabora |grep limit_load
per_document.limit_load_secs: 0
```
and I still have the errors and the override which I was mentioning. I have attached the logs below.
```auto
wsd-00001-00038 2025-05-21 06:57:06.928066 +0000 [docbroker_001] WRN Config value for per_document.limit_load_secs [0] is below the required minimum [5] and will be overridden by the minimum| common/ConfigUtil.hpp:309
wsd-00001-00038 2025-05-21 06:57:36.949959 +0000 [docbroker_001] WRN #47: CheckTimeout: Timeout while requesting [GET nextcloud.xxxxx.org/index.php/apps/richdocuments/wopi/files/2760_occvljnywbf8/contents?access_token=fdsdsfsdf&access_token_ttl=0] after 30001ms| net/HttpRequest.hpp:1821
wsd-00001-00038 2025-05-21 06:57:51.118970 +0000 [docbroker_001] ERR Doc [https%3A%2F%2Fnextcloud.xxxxx.org%3A443%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F2760_occvljnywbf8] is taking too long to load. Will kill process [42]. per_document.limit_load_secs set to 5s secs.| wsd/DocumentBroker.cpp:423
wsd-00001-00038 2025-05-21 06:57:51.119912 +0000 [docbroker_001] WRN _newCallbacks is non-empty when stopping, clearing it.| net/Socket.hpp:837
wsd-00001-00038 2025-05-21 06:57:51.120159 +0000 [docbroker_001] ERR Failed to get settings json from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=xxxxxxx&fileId=-1] with status[]| wsd/DocumentBroker.cpp:1835
wsd-00001-00038 2025-05-21 06:57:51.124277 +0000 [docbroker_001] ERR Failed to load all settings from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=xxxxxx&fileId=-1]| wsd/DocumentBroker.cpp:1680
wsd-00001-00038 2025-05-21 06:57:51.124547 +0000 [docbroker_001] WRN #37: Unassociated Kit (42) disconnected unexpectedly| wsd/COOLWSD.cpp:2943
wsd-00001-00038 2025-05-21 06:57:51.125701 +0000 [docbroker_001] WRN #37: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2954
wsd-00001-00038 2025-05-21 06:57:51.125755 +0000 [docbroker_001] WRN #37: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
wsd-00001-00038 2025-05-21 06:57:51.148161 +0000 [docbroker_001] WRN #32: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
frk-00024-00039 2025-05-21 06:57:52.747177 +0000 [subforkit_001] WRN Child 42 was killed, with status 9| kit/ForKit.cpp:353
frk-00024-00039 2025-05-21 06:57:52.747516 +0000 [subforkit_001] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
| kit/ForKit.cpp:415
```
---
### Author:  [@vasista](https://forum.collaboraonline.com/u/vasista)
#### Post date: [May 21, 2025, 7:09am UTC](https://forum.collaboraonline.com/t/collabora-kit-process-killed-on-large-file-open-1gb/3697/8 "2025-05-21T07:09:12Z")
Also, I tried the other way around, and Increased the limit\_load\_secs value to 10000
and I still have the same errors.
```auto
wsd-00001-00038 2025-05-21 07:05:11.672211 +0000 [docbroker_001] WRN #44: CheckTimeout: Timeout while requesting [GET nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=xxxxx&fileId=-1] after 43456ms| net/HttpRequest.hpp:1821
wsd-00001-00038 2025-05-21 07:05:11.672233 +0000 [docbroker_001] ERR Failed to get settings json from [https://nextcloud.xxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=xxxx&fileId=-1] with status[]| wsd/DocumentBroker.cpp:1835
wsd-00001-00038 2025-05-21 07:05:11.673017 +0000 [docbroker_001] ERR Failed to load all settings from [https://nextcloud.xxxx.org/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=xxxxx&fileId=-1]| wsd/DocumentBroker.cpp:1680
wsd-00001-00038 2025-05-21 07:05:11.677535 +0000 [docbroker_001] WRN #37: Unassociated Kit (43) disconnected unexpectedly| wsd/COOLWSD.cpp:2943
wsd-00001-00038 2025-05-21 07:05:11.677571 +0000 [docbroker_001] WRN #37: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2954
wsd-00001-00038 2025-05-21 07:05:11.677595 +0000 [docbroker_001] WRN #37: Socket still open post onDisconnect(), forced shutdown.| net/Socket.hpp:1263
frk-00024-00039 2025-05-21 07:05:14.033045 +0000 [subforkit_001] WRN Child 43 was killed, with status 9| kit/ForKit.cpp:353
frk-00024-00039 2025-05-21 07:05:14.033149 +0000 [subforkit_001] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
| kit/ForKit.cpp:415
```
Sorry, if it is too much information dumping.