# Collabora Office Hangs when creating new file in iOS

**URL:** <https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493>\
**Category:** User Support\
**Created:** [March 11, 2025, 2:04pm UTC](https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493 "2025-03-11T14:04:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![abulygin](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/abulygin/32/1588_2.png) [@abulygin](https://forum.collaboraonline.com/u/abulygin)\
**Post date:** [March 11, 2025, 2:04pm UTC](https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493/1 "2025-03-11T14:04:05Z")

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Collabora office hangs when creating new office file. Just blank white screen. I have to restart the Collabora app, go back to the place where I created new file, and open newly created file to be able to view or edit it.  
I have iOS 18.3.1 on my phone.  
My Collabora office version is 24.04.12.4.

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [March 11, 2025, 2:35pm UTC](https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493/2 "2025-03-11T14:35:06Z")

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Hello @abulygin Welcome to the collabora online community forums

Sorry to hear you’re facing this issue.

To help us investigate, could you provide more details?

- Did this issue start happening **only in the latest version (24.04.12.4)**, or did you experience it in previous versions as well?
- Could you check if there are any **logs or error messages** when the app hangs?

Thanks,  
Darshan

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**Author:** ![abulygin](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/abulygin/32/1588_2.png) [@abulygin](https://forum.collaboraonline.com/u/abulygin)\
**Post date:** [March 11, 2025, 2:57pm UTC](https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493/3 "2025-03-11T14:57:05Z")

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Hi Darshan,  
Thanks for a quick response.

1. I didn’t use Collabora office before this 24.04.12.4 version.
2. How can I see logs in iOS?

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [March 13, 2025, 6:09am UTC](https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493/4 "2025-03-13T06:09:32Z")

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Hi @abulygin

Could you please file an bug request on GitHub? This will help track progress and discussions more easily. You can do so here:

[GitHub Issues – Collabora Online](https://github.com/CollaboraOnline/online/issues)

Thanks  
Darshan

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [March 13, 2025, 6:09am UTC](https://forum.collaboraonline.com/t/collabora-office-hangs-when-creating-new-file-in-ios/3493/5 "2025-03-13T06:09:34Z")

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