# Collabora online faileddocloading error on .ods file whith password

**URL:** <https://forum.collaboraonline.com/t/collabora-online-faileddocloading-error-on-ods-file-whith-password/4125>\
**Category:** User Support\
**Created:** [November 14, 2025, 9:24am UTC](https://forum.collaboraonline.com/t/collabora-online-faileddocloading-error-on-ods-file-whith-password/4125 "2025-11-14T09:24:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hippelalex](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/hippelalex/32/1925_2.png) [@hippelalex](https://forum.collaboraonline.com/u/hippelalex)\
**Post date:** [November 14, 2025, 9:24am UTC](https://forum.collaboraonline.com/t/collabora-online-faileddocloading-error-on-ods-file-whith-password/4125/1 "2025-11-14T09:24:56Z")

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Hello everyone! After updating Collabora to the latest version, I can’t open a file .ods in Nextcloud Office. It was created in LibreOffice Calc 25.2.3.2 and saved with a password. The file opens without the password.  
LOKit version: Collabora Office 25.04.7.1(git hash: 746c675659)

Served by: Ubuntu 22.04.5 LTS

WOPI host: nextcloud 31.0.10.2 - richdocuments 8.7.6

LibrеОffice 25.2.3.2  
Can I fix this myself?

 ![Знімок екрана з 2025-11-14 11-27-18](https://europe1.discourse-cdn.com/flex013/uploads/collaboraonline/original/2X/9/9750d00007e5de9df2958cd436e88cfaafe8e52c.png)

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [November 18, 2025, 6:40am UTC](https://forum.collaboraonline.com/t/collabora-online-faileddocloading-error-on-ods-file-whith-password/4125/2 "2025-11-18T06:40:58Z")

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Hi @hippelalex

You have a few options:

**1. Re-save the file in LibreOffice with older encryption (works now)**  
In LibreOffice:  
File → Save As → _ODF 1.3 Extended_ → disable “Use stronger encryption”, if shown.  
Or simply **remove the password** → save → reopen → re-add password.  
This forces older encryption that Collabora can handle.

**2. Update to the newest Collabora build**  
If Collabora Online hasn’t yet integrated support for the new LO 25.2 encryption, you must wait for a **newer COOL version**.  
But check if you’re using **CODE** (community) or **Collabora Online** (enterprise). CODE lags slightly.

**3. Use unencrypted files for now**  
Until Collabora updates support for the new encryption method.

Thanks  
Darshan