# Facing issue "Well, this is embarrassing, we cannot connect to your document. Please try again." **URL:** \ **Category:** Installation & Configuration\ **Tags:** english-en\ **Created:** [November 6, 2023, 7:37am UTC](https://forum.collaboraonline.com/t/facing-issue-well-this-is-embarrassing-we-cannot-connect-to-your-document-please-try-again/2157 "2023-11-06T07:37:48Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Tex](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@Tex](https://forum.collaboraonline.com/u/Tex)\ **Post date:** [November 16, 2023, 1:39am UTC](https://forum.collaboraonline.com/t/facing-issue-well-this-is-embarrassing-we-cannot-connect-to-your-document-please-try-again/2157/5 "2023-11-16T01:39:25Z")
Thanks for that info. Here are the official Collabora instructions: - [Collabora Online “Installation Guide”: “Installation from packages” \> Debian, Ubuntu, other deb based Linux distribution](https://sdk.collaboraonline.com/docs/installation/Installation_from_packages.html?highlight=ubuntu) Mind following those steps instead? * * * I did a quick look comparing to the Linode article, and I see Linode had a few different commands. (Perhaps it was based on a slightly older version of COOL?) * * * > [@shakti](#): > > facing issue that > **coolwsd.service: Start request repeated too quickly.** > **coolwsd.service: Failed with result ‘core-dump’.** > **Failed to start Collabora Online WebSocket Daemon.** Hmmmm… last year, there was someone who had the same exact error message as you. In March, @switit gave an answer: - [CODE Daemon won't stay up. - #11 by switit](https://forum.collaboraonline.com/t/code-daemon-wont-stay-up/1463/11) That might solve your issue. --- _[View the full topic](https://forum.collaboraonline.com/t/facing-issue-well-this-is-embarrassing-we-cannot-connect-to-your-document-please-try-again/2157)._