# Failed to read document from storage, please try to load the document again.

**URL:** <https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961>\
**Category:** Installation & Configuration\
**Created:** [September 11, 2024, 12:09pm UTC](https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961 "2024-09-11T12:09:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![wait-sunshine](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/wait-sunshine/32/1323_2.png) [@wait-sunshine](https://forum.collaboraonline.com/u/wait-sunshine)\
**Post date:** [September 11, 2024, 12:09pm UTC](https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961/1 "2024-09-11T12:09:38Z")

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When I first opened the file, I encountered this error, but when I opened it again the second time, I was able to open it normally。

 ![1726022460516](https://europe1.discourse-cdn.com/flex013/uploads/collaboraonline/original/2X/2/2f7a1b58bb3e53191e8922f2da18eaca14f90019.png)

What should I do?

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [September 11, 2024, 12:13pm UTC](https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961/2 "2024-09-11T12:13:44Z")

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Hello @wait-sunshine,

Welcome to the Collabora Online forums!

Could you please provide more details about the version of COOL you’re using? Are you integrating it with Nextcloud? If so, which version of Nextcloud are you using?

Is this issue happening frequently, or was it just a one-time occurrence?

There could be a permission issue with the storage, so I need more information to better understand the situation and help resolve it.

Thanks,  
Darshan

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**Author:** ![wait-sunshine](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/wait-sunshine/32/1323_2.png) [@wait-sunshine](https://forum.collaboraonline.com/u/wait-sunshine)\
**Post date:** [September 12, 2024, 1:22am UTC](https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961/3 "2024-09-12T01:22:19Z")

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Hello @darshan,

The version I am using is wsd 24.04.7.1 61cf2b4, which runs on Centos 7 and is installed with yum. I don’t have Nextcloud integration.

This problem occurs every time the file is opened, the first time it fails, and the second time it succeeds.

I have solved this problem by removing the &access\_token from the url, but I don’t know why.

I have another server, Ubuntu 24, and I am running Collobora/code in docker mode. But its url must be added with &access\_token, otherwise the file cannot be accessed.  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/collaboraonline/original/2X/c/c7ad01c7bd9feb3c5de5573497d9d5140faa78ae.png)

Why some urls do not require access\_token, are these due to the version?

Thanks,  
wait-sunshine

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [September 13, 2024, 7:24am UTC](https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961/4 "2024-09-13T07:24:30Z")

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@wait-sunshine I found a thread which have similar issue can you please check it once , [Collabora Office failed to read document from storage - ℹ️ Support - Nextcloud community](https://help.nextcloud.com/t/collabora-office-failed-to-read-document-from-storage/182346/1)

Solution : [Collabora Office failed to read document from storage - #7 by John2 - ℹ️ Support - Nextcloud community](https://help.nextcloud.com/t/collabora-office-failed-to-read-document-from-storage/182346/7)

Try and let me know how things go here 😉

Thanks,  
Darshan

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [September 18, 2024, 4:33pm UTC](https://forum.collaboraonline.com/t/failed-to-read-document-from-storage-please-try-to-load-the-document-again/2961/5 "2024-09-18T16:33:23Z")

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