# HumHub SaaS integration: humhub.local:9980 cannot be resolved

**URL:** <https://forum.collaboraonline.com/t/humhub-saas-integration-humhub-local-9980-cannot-be-resolved/5107>\
**Category:** User Support\
**Created:** [October 5, 2026, 2:34pm UTC](https://forum.collaboraonline.com/t/humhub-saas-integration-humhub-local-9980-cannot-be-resolved/5107 "2026-10-05T14:34:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![icarlberg](https://avatars.discourse-cdn.com/v4/letter/i/87869e/32.png) [@icarlberg](https://forum.collaboraonline.com/u/icarlberg)\
**Post date:** [October 5, 2026, 2:34pm UTC](https://forum.collaboraonline.com/t/humhub-saas-integration-humhub-local-9980-cannot-be-resolved/5107/1 "2026-10-05T14:34:53Z")

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Hi,

We use HumHub Professional Edition as a SaaS hosted by HumHub and have purchased a Collabora license for 50 users.

We understand that the Collabora Base URL should not be our HumHub instance URL. However, the HumHub integration guide says to enter [http://humhub.local:9980](http://humhub.local:9980). When we do, we get:

> Could not connect to Collabora Online server.  
> file\_get\_contents(): php\_network\_getaddresses: getaddrinfo for humhub.local failed: Name or service not known

Is [http://humhub.local:9980](http://humhub.local:9980) intended only for a locally hosted or Docker setup? What Base URL should be used for a HumHub SaaS instance, and does HumHub need to provide or configure it?

Thanks for any guidance.

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [October 5, 2026, 3:23pm UTC](https://forum.collaboraonline.com/t/humhub-saas-integration-humhub-local-9980-cannot-be-resolved/5107/2 "2026-10-05T15:23:50Z")

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hi @icarlberg welcome to collabora online forum

humhub.local:9980 is just the example URL from HumHub’s local Docker dev guide, so it cannot work for their SaaS instance. They need a publicly reachable Collabora server with HTTPS - either self-hosted with their license, or they ask HumHub if their SaaS hosting provides one. Plus the WOPI allow list on the Collabora side.

Thanks  
Darshan