# I want Help with File Compatibility in Collabora Online

**URL:** <https://forum.collaboraonline.com/t/i-want-help-with-file-compatibility-in-collabora-online/3073>\
**Category:** User Support\
**Created:** [October 16, 2024, 1:09pm UTC](https://forum.collaboraonline.com/t/i-want-help-with-file-compatibility-in-collabora-online/3073 "2024-10-16T13:09:26Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![elowendf](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/elowendf/32/1371_2.png) [@elowendf](https://forum.collaboraonline.com/u/elowendf)\
**Post date:** [October 16, 2024, 1:09pm UTC](https://forum.collaboraonline.com/t/i-want-help-with-file-compatibility-in-collabora-online/3073/1 "2024-10-16T13:09:26Z")

</div>

Hey everyone,

I have been using Collabora Online for a bit now, but recently I have run into some trouble with file compatibility when working on collaborative documents; A few people in my team are using different formats like .docx and .odt & sometimes when we open or save files, some formatting gets messed up or does not display correctly. 😕

Also I have been integrating some external tools and APIs like MuleSoft API…. into our workflow and I am not sure if that might be affecting the document sync or formatting somehow. Has anyone else experienced similar issues with different APIs??

As well, I found these resources when doing research on this; [https://forum.collaboraonline.com/t/how-to-setup-the-collabora-online-in-windows](https://forum.collaboraonline.com/t/how-to-setup-the-collabora-online-in-windows/2743)[servicenow-tutorial](https://www.igmguru.com/blog/servicenow-tutorial) & if anyone have any resources, tutorials or personal experiences please share with me, It would be greatly appreciated!!

Thanks in advance! 🙌

---

<div class="post-metadata">

**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [October 16, 2024, 1:35pm UTC](https://forum.collaboraonline.com/t/i-want-help-with-file-compatibility-in-collabora-online/3073/2 "2024-10-16T13:35:03Z")

</div>

hello @elowendf

Which version you are using ?

I have experimented with .docx and with .odt file but all works okay for me. If possible, can you share the document so I can investigate on that…

Maybe if you are using an older version, there might be some chances that some fixes are not present in your version.

Cheers,  
Darshan