# Login to web console is not working

**URL:** <https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261>\
**Category:** Installation & Configuration\
**Created:** [December 28, 2024, 11:22am UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261 "2024-12-28T11:22:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![gusto](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@gusto](https://forum.collaboraonline.com/u/gusto)\
**Post date:** [December 28, 2024, 11:22am UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261/1 "2024-12-28T11:22:12Z")

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Today I updated Collabora from ver 24.04.4.1 to 24.04.11.1. I have Collabora connected from nextcload and everything works great.  
The problem is logging into the web console

`https://mycollabora.info/browser/dist/admin/adminSettings.html`

I haven’t changed my name and password.  
I tried creating a new password, but I still can’t log in.

```auto
sudo coolconfig set-admin-password
Enter admin username [admin]: admin
Enter admin password: 
Confirm admin password: 
Saving configuration to : /etc/coolwsd/coolwsd.xml ...
Saved

```

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**Author:** ![Kocherjj](https://avatars.discourse-cdn.com/v4/letter/k/2bfe46/32.png) [@Kocherjj](https://forum.collaboraonline.com/u/Kocherjj)\
**Post date:** [December 28, 2024, 3:34pm UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261/2 "2024-12-28T15:34:35Z")

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I am experiencing the same issue. I just updated to the latest version, listed in my Nextcloud Office settings as:

`Collabora Online Development Edition 24.04.11.1 8d0ad9add2`

When I attempt to browse to the admin console my credentials are rejected.  
I changed the password using set-admin-password and get the same result.

In the server logs I see this entry every time I attempt a login, whether I use a password that should be valid or one I know is not:

`[websrv_poll] ERR FileServerRequestHandler::NotAuthenticated: No authentication information found: Invalid admin login| wsd/FileServer.cpp:767`

I don’t know if this is related at all or not, but I also see this error in the server logs every time I open a document in my Nextcloud Instance:

`[websrv_poll] ERR FileServerRequestHandler: File not found: Invalid URI request (hash): [/browser/8d0ad9add2/images/dark/lc_convertformulatovalue.svg].| wsd/FileServer.cpp:779`

The documents load and save just fine as far as I can tell, so this error makes no sense, and I only noticed it because I was troubleshooting the admin access issue.

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**Author:** ![gusto](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@gusto](https://forum.collaboraonline.com/u/gusto)\
**Post date:** [December 28, 2024, 3:45pm UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261/3 "2024-12-28T15:45:54Z")

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I’m back to version 24.04.4.1 now.

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [December 30, 2024, 6:45am UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261/4 "2024-12-30T06:45:50Z")

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@gusto we have found regression and will be fixed with next release thanks for feedback. Hope you will be happy after next update 🙂

Fix: [Fix regression from c0e53f04741987b70 by timar · Pull Request #10806 · CollaboraOnline/online · GitHub](https://github.com/CollaboraOnline/online/pull/10806)

Thanks  
Darshan

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**Author:** ![gusto](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@gusto](https://forum.collaboraonline.com/u/gusto)\
**Post date:** [December 31, 2024, 3:06pm UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261/5 "2024-12-31T15:06:35Z")

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Thank you, I’ll wait for the next release.

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**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [January 3, 2025, 7:45am UTC](https://forum.collaboraonline.com/t/login-to-web-console-is-not-working/3261/6 "2025-01-03T07:45:23Z")

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