# Need help with this connection 0%

**URL:** <https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587>\
**Category:** User Support\
**Created:** [April 10, 2025, 5:49am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587 "2025-04-10T05:49:57Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![fishstormX](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/fishstormx/32/1619_2.png) [@fishstormX](https://forum.collaboraonline.com/u/fishstormX)\
**Post date:** [April 10, 2025, 5:49am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587/1 "2025-04-10T05:49:57Z")

</div>

Who can help me for this?  
I run a collabora online server with docker（9980） on http

```auto
sudo docker run -d --name collabora-9980-v -p 9980:9980 -e "domain=[test-collabora](http://test-collabora.skywork.ai/).mydomain.com" -e "username=admin" -e "password=admin" -e "extra_params=--o:ssl.enable=false --o:logging.file=true --o:logging.file.path=/var/log/coolwsd.log --o:ssl.termination=true" -v /etc/coolwsd/coolwsd.xml:/etc/coolwsd/coolwsd.xml -v /var/log/coolwsd.log:/var/log/coolwsd.log --cap-add MKNOD --restart unless-stopped collabora/code:24.04.13.2.1

```

and a nginx to https（443）  
I can use http://{ip}:9980/ to view and edit documents but it went wrong on https://{mydomain},just like this

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/collaboraonline/original/2X/9/90e5e96a2935f029485bca29c141756b51021848.png)

---

<div class="post-metadata">

**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [April 10, 2025, 6:22am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587/2 "2025-04-10T06:22:51Z")

</div>

hii @fishstormX welcome to collabora online community

Sure! To better diagnose what’s going wrong with your Collabora Online setup over HTTPS, could you please provide the following logs and details?

#### 1. **Browser Console Output**

Open your site in Chrome/Firefox and press **F12** , then go to the **Console** tab. Look for:

- **WebSocket connection errors**
- **CORS or security-related frame violations**
- (A screenshot or copy-paste of the errors will help)

#### 2. **Collabora Docker Logs**

Run the following command on your server and share the output (especially lines that look like errors):

```auto
docker logs collabora-9980-v --tail 100

```

* * *

#### 3. _(Optional)_: Your Nginx config

This will help us check if it’s forwarding WebSocket and HTTPS traffic correctly. You can blur/remove sensitive paths/keys if needed.

Thanks  
Darshan

---

<div class="post-metadata">

**Author:** ![fishstormX](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/fishstormx/32/1619_2.png) [@fishstormX](https://forum.collaboraonline.com/u/fishstormX)\
**Post date:** [April 10, 2025, 9:01am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587/4 "2025-04-10T09:01:49Z")

</div>

and I also can view admin.html、/hosting/discovery on https ……

---

<div class="post-metadata">

**Author:** ![fishstormX](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/fishstormx/32/1619_2.png) [@fishstormX](https://forum.collaboraonline.com/u/fishstormX)\
**Post date:** [April 10, 2025, 9:02am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587/5 "2025-04-10T09:02:19Z")

</div>

Thanks ,I got this docker log:

```auto
wsd-00001-00058 2025-04-10 07:35:10.063416 +0000 [docbroker_006] WRN #34: Unassociated Kit (49) disconnected unexpectedly| wsd/COOLWSD.cpp:2924
wsd-00001-00058 2025-04-10 07:35:10.063450 +0000 [docbroker_006] WRN #34: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2935
frk-00020-00020 2025-04-10 07:35:10.063583 +0000 [forkit] WRN Child 49 was killed, with status 9| kit/ForKit.cpp:347
frk-00020-00020 2025-04-10 07:35:10.063641 +0000 [forkit] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
| kit/ForKit.cpp:409
frk-00020-00020 2025-04-10 07:35:11.266387 +0000 [forkit] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:587

```

and here‘s my nginx config（I hide my domain）：

```auto
worker_processes 1;
events {
    worker_connections 1024;
}
http {

    sendfile on;
     
    keepalive_timeout 65;
    server {
 listen 443 ssl;
 server_name test-collabora.mydomain.com;

 ssl_certificate /etc/coolwsd/cert.pem;
 ssl_certificate_key /etc/coolwsd/key.pem;
# according:https://sdk.collaboraonline.com/docs/installation/Proxy_settings.html#reverse-proxy-settings-in-nginx-config-ssl-termination

}
}

```

on web page ,I also see many js error ,but also on http page:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/collaboraonline/original/2X/4/42f9ea4ba445536e14db85b86d425825a7f1fd2d.png)

---

<div class="post-metadata">

**Author:** ![fishstormX](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/fishstormx/32/1619_2.png) [@fishstormX](https://forum.collaboraonline.com/u/fishstormX)\
**Post date:** [April 13, 2025, 1:48am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587/6 "2025-04-13T01:48:42Z")

</div>

I fix this ，I just find the problem on my chrome plugin,I deleted it and is worked Tks

---

<div class="post-metadata">

**Author:** ![darshan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.collaboraonline.com/darshan/32/2230_2.png) [@darshan](https://forum.collaboraonline.com/u/darshan)\
**Post date:** [April 14, 2025, 7:00am UTC](https://forum.collaboraonline.com/t/need-help-with-this-connection-0/3587/7 "2025-04-14T07:00:08Z")

</div>