# Real-time cursor tracking not working

**URL:** <https://forum.collaboraonline.com/t/real-time-cursor-tracking-not-working/2370>\
**Category:** Calc\
**Created:** [February 7, 2024, 4:39pm UTC](https://forum.collaboraonline.com/t/real-time-cursor-tracking-not-working/2370 "2024-02-07T16:39:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Tex](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@Tex](https://forum.collaboraonline.com/u/Tex)\
**Post date:** [February 8, 2024, 5:26am UTC](https://forum.collaboraonline.com/t/real-time-cursor-tracking-not-working/2370/2 "2024-02-08T05:26:53Z")

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> [@pixel8383](#):
>
> I am running Nextcloud 28.0.2 and Collabora 23.05.8.4 but real-time cursor tracking is not working on spreadsheet files. I tried with an existing one first, then I tried to create a new spreadsheet and share it with another user but enabling the function (by the “connected users” circles) doesn’t have any effect.

Hey @pixel8383,

Thanks for this bug report.

* * *

Do you have a Github account?

Could you then:

- Submit this issue to [the Collabora Online Github](https://github.com/CollaboraOnline/online/issues).
  - Include your exact **Help \> About** info too.

Also, it would be helpful if you could:

1. Create a screen recording showing off the problem.

* * *

> [@pixel8383](#):
>
> I tried to check from the console of the browser developer tools but no message is shown when an user moves on the file or when the function is enabled/disabled.
> 
> […]
> 
> What can I do in order to debug the reason of it?

Hmmm… This one sounds a little bit trickier too.

If you wanted to debug this one even further…

This is how you get to a “super secret” debug menu that devs use to potentially figure out what’s going on:

1. Go to **Help \> About**.
2. When the “About” menu pops up, you can:
  - **Triple-Click** your mouse on the menu itself.

This will open up the debug menu.

Then, you can follow the “Developer Tools” instructions here:

- [Collabora Online Community Pages: “Debug CODE”](https://collaboraonline.github.io/post/debug-code/)

After you press `F12` in your browser—with that debug menu open + checkboxes like `Protocol Logging` + `Tile Dumping` ON—you should get more stuff showing in the browser’s logs as you click around and test things.

> [@pixel8383](#):
>
> Is everything working fine for you?

Well, I believe you could be the first to report such an issue like this. So thanks. 🙂

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