Facing issue "Well, this is embarrassing, we cannot connect to your document. Please try again."

After installation by coolwsd facing the issue
“Well, this is embarrassing, we cannot connect to your document. Please try again.”
coolwsd is setup as http protocol.
ubuntu 22.04. collabora development edition.please help

Hey @shakti, welcome to the forum + thanks for the question. :slight_smile:

  • What installation instructions were you following?
  • What is the exact version of Collabora you installed?

You also mentioned you set it up as “HTTP protocol”… I’m not sure what that means. Can you please explain a little further?

Ubuntu 22.04
1.installed as per the link below
and configured nginx with reverse proxy with http from link below

2.enabled filesystem true for testing purpose as per instruction from link blow
4.trying to open a file with url below
http://collabora.domain.com/browser/5093121/cool.html?file_path=file:///home/ubuntu/test.xlsx

then it gives me this error
Well, this is embarrassing, we cannot connect to your document. Please try again.

so can i open a local file from physical file system for test purpose only.

1 Like

also after setting up ssl
facing issue that
coolwsd.service: Start request repeated too quickly.
coolwsd.service: Failed with result ‘core-dump’.
Failed to start Collabora Online WebSocket Daemon.
need urgent resolution to this problem atleast

Thanks for that info.

Here are the official Collabora instructions:

Mind following those steps instead?


I did a quick look comparing to the Linode article, and I see Linode had a few different commands. (Perhaps it was based on a slightly older version of COOL?)


Hmmmm… last year, there was someone who had the same exact error message as you.

In March, @switit gave an answer:

That might solve your issue.