Failed to read document from storage, please try to load the document again.

Installation & Configuration
3

Hello @darshan,

The version I am using is wsd 24.04.7.1 61cf2b4, which runs on Centos 7 and is installed with yum. I don’t have Nextcloud integration.

This problem occurs every time the file is opened, the first time it fails, and the second time it succeeds.

I have solved this problem by removing the &access_token from the url, but I don’t know why.

I have another server, Ubuntu 24, and I am running Collobora/code in docker mode. But its url must be added with &access_token, otherwise the file cannot be accessed.
image

Why some urls do not require access_token, are these due to the version?

Thanks,
wait-sunshine