I have been using collabora to open a documents I had previously created with libre office on my ipad mini. It all worked until a couple of days ago. Since then the collabora app crushes and closes by itself. I’ve installed Collabora again but it has made no changes. I’ve saved the file with a diff…

We implemented a fix for this issue. The presentation can be played from start to finish without any crashes.

Hi @pamela.donofrio welcome to collabora online forum :slight_smile: sorry you’re hitting this issue, let’s narrow it down. The most useful thing you can send us is the crash log: Settings → Privacy & Security → Analytics & Improvements → Analytics Data, scroll to entries starting “CollaboraOffice…

Good morning Darshan, I’ve looked in the Ipad Analytics Data but I can’t find any collabora entries although I’ve been using it to open the files I had previously created with libre office on my laptop. I only shows me keynote entries and this is what I get {“metadata”:{“identifier”:“11F7CEDD-C32A…

Hi Pamela, Thank you for digging that out. That file is actually Keynote’s own analytics session, not a crash report from us, which is why there is no Collabora information in it. There are two different kinds of entry in Analytics Data, and I suspect you need the second one: A crash report, nam…

Hi dear Darshan, sorry for the late reply. As I mentioned in my last message there are no files named Collabora under Settings - Privacy and Security - Analytic & improvements - Analytics data and there is only one named JetsamEvent–ips it is very long and it does not seem to have anything with Co…

Hi Ezinnem, do I have to download collabora anew then? or how does it work?

Yes, Pamela The version with the fix is expected to be available by the coming week.

I m also experiencing difficulties when trying to scroll down the presentation. Did you also notice this problem? I could send you a video with the problem I am experiencing if necessary. Please let me know. Thanks

Hi @pamela.donofrio , could you please file a GitHub issue so we can investigate this further? You can include the log file, a video showing the issue, and your device and version details to help us reproduce and troubleshoot it. [image] Issues · CollaboraOnline/online Issue tracker only…

I ve posted the issue and sent you the video..thank you!

Impress closes automatically on ipad

User Support

Ezinnem September 28, 2026, 9:45pm 6

@pamela.donofrio Thank you for sending the file
I can reproduce the issue on my iPad as well.

We will investigate the issue and inform you when an improvement is made.

Collabora Online Weekly Meeting #275

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Impress closes automatically on ipad

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