Cannot edit document online on Windows 11

User Support Writer
#1

Hi, I have a nextcloud 23 server with Nextcloud Office which uses collabora and I am able to edit the documents online on several devices however this week I wanted to edit a document quickly on my Windows 11 machine and instead of allowing me to edit the document online it started the downloading the document to my PC. I tried using incognito mode two other browsers but it’s the same story document downloads instead of opening up in the browser for online editing as expected.

I tried opening the same document on other devices ipad, android, ubuntu, windows 10 and all of them opened the document in the browser for editing.

I posted a question on the nextcloud support forum Document is not opening for editing in browser forces me to download document instead - 📄 Collabora - Nextcloud community and was directed to the Collabora community.

Can any one please help me investigate this further? Anyone else having the same problem with windows 11 specifically?

Thanks

#2

Welcome @meldarionqeusse ,

And when you go to the settings on your nextcloud web interface what do you see? Settings → Office (under Administration) Could you paste the screenshots here? And if it’s red does anything change when you click again in the Save button?

#3

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#4

I tried again today and the problem seems to have fixed itself. The only thing that has changed is that there was an update for Windows but I am not seeing anything related to this issue.

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#5

interesting maybe there were some system level services that needed to be restarted (?) well I’m glad it solved itself out :slight_smile: