Cannot edit document online on Windows 11

User Support Writer
1

Hi, I have a nextcloud 23 server with Nextcloud Office which uses collabora and I am able to edit the documents online on several devices however this week I wanted to edit a document quickly on my Windows 11 machine and instead of allowing me to edit the document online it started the downloading the document to my PC. I tried using incognito mode two other browsers but it’s the same story document downloads instead of opening up in the browser for online editing as expected.

I tried opening the same document on other devices ipad, android, ubuntu, windows 10 and all of them opened the document in the browser for editing.

I posted a question on the nextcloud support forum Document is not opening for editing in browser forces me to download document instead - 📄 Collabora - Nextcloud community and was directed to the Collabora community.

Can any one please help me investigate this further? Anyone else having the same problem with windows 11 specifically?

Thanks

2

Welcome @meldarionqeusse ,

And when you go to the settings on your nextcloud web interface what do you see? Settings → Office (under Administration) Could you paste the screenshots here? And if it’s red does anything change when you click again in the Save button?

3

image
image1555×861 46.7 KB

4

I tried again today and the problem seems to have fixed itself. The only thing that has changed is that there was an update for Windows but I am not seeing anything related to this issue.

image
image1060×124 18.2 KB

5

interesting maybe there were some system level services that needed to be restarted (?) well I’m glad it solved itself out :slight_smile:

6

Hello

I’m having this problem too - I’ve been using Collabora documents but every time I re-open a file it’s Read-only and I have to create a new document… have 6 versions of the same thing in some cases!

I have version 23.05.5.2 and am working on a Samsung Galaxy 9 tablet

Thanks

7

Hey @anneban7, thanks for the post and welcome to the forum. :slight_smile:

Hmmmm… there has been a lot of “read-only” bugs fixed recently, so maybe it’s already been fixed for the next Android release.

Can you retry with the latest Android “Snapshot” APK?

I believe your device would be the one marked:

  • arm64-v8a-2024-03-24.apk