Collabora code unable to log into admin panel

User Support
1

When browing to my domain/browser/dist/admin/admin.html I get the following error:

wsd-00001-00013 2024-12-09 14:29:19.035152 +0100 [ websrv_poll ] ERR  FileServerRequestHandler::NotAuthenticated: No authentication information found| wsd/FileServer.cpp:768
No authentication information found

While the environment variable of username and password are filled in:

Environment:
      TZ:                 Europe/Amsterdam
      aliasgroup1:        <redacted>
      username:           <set to the key 'username' in secret 'nc-office-credentials'>  Optional: false
      password:           <set to the key 'password' in secret 'nc-office-credentials'>  Optional: false
      extra_params:       --o:ssl.enable=false --o:ssl.termination=true
      DONT_GEN_SSL_CERT:  YES

Does anyone know what this can be?
Once I try to log in, I enter the values set, then the screen goes from blank to dark and no longer responds… it just keeps asking for the same credentials.

2

hello @dseen

Can you please check below points and test if it works or not ?

  1. Verify Environment Variables:

    • Check if the username and password environment variables are correctly set. You can confirm this by logging into the container or pod running Collabora Online and printing the environment variables:

  2. Check Logs for Additional Clues:

    • Look for related errors in the Collabora Online logs. The FileServerRequestHandler::NotAuthenticated message might have additional context in the logs.

  3. Clear Browser Cache and Cookies:

    • Clear your browser cache and cookies, or try accessing the interface in incognito mode to rule out client-side caching issues.

Also i saw in recent forum topics there can be a Reverse Proxy Configuration issues might happen can you please check it as well ?

Thanks,
Darshan