Failed to read document from storage, please try to load the document again.

Installation & Configuration
1

When I first opened the file, I encountered this error, but when I opened it again the second time, I was able to open it normally。

1726022460516
17260224605161210×686 4.28 KB

What should I do?

2

Hello @wait-sunshine,

Welcome to the Collabora Online forums!

Could you please provide more details about the version of COOL you’re using? Are you integrating it with Nextcloud? If so, which version of Nextcloud are you using?

Is this issue happening frequently, or was it just a one-time occurrence?

There could be a permission issue with the storage, so I need more information to better understand the situation and help resolve it.

Thanks,
Darshan

3

Hello @darshan,

The version I am using is wsd 24.04.7.1 61cf2b4, which runs on Centos 7 and is installed with yum. I don’t have Nextcloud integration.

This problem occurs every time the file is opened, the first time it fails, and the second time it succeeds.

I have solved this problem by removing the &access_token from the url, but I don’t know why.

I have another server, Ubuntu 24, and I am running Collobora/code in docker mode. But its url must be added with &access_token, otherwise the file cannot be accessed.
image

Why some urls do not require access_token, are these due to the version?

Thanks,
wait-sunshine

4

@wait-sunshine I found a thread which have similar issue can you please check it once , Collabora Office failed to read document from storage - ℹ️ Support - Nextcloud community

Solution : Collabora Office failed to read document from storage - #7 by John2 - ℹ️ Support - Nextcloud community

Try and let me know how things go here :wink:

Thanks,
Darshan