I am trying to get Collabora Online Code working with Nextcloud and am getting an error I don’t understand. Although everything appears correct in Nextcloud Office settings page in Nextcloud, ie the Collabora Online server is reachable and the URLused by browser and Nextcloud URL used by Collabora show the correct info on the same page I get the error msg: Error Something went wrong. Please try to refresh the page. Refreshing the page does not fix the problem. NB I have also entered my Nextcloud URL in the Allow list for WOPI requests box. I decided to still test if I could open or create files but both attempts fail so I looked at the (Collabora Docker) Nextcloud logs and see this error: See end of post as I incorrectly said the error was reported in Collabora logs.
[richdocuments] Warning: WOPI request denied from 192.168.10.xx as it does not match the configured ranges: https://cloud.domain.tld
GET /index.php/apps/richdocuments/wopi/settings?access_token=7qvmFM9aVKW2SQfRfFGocJf6WqjxxmxI&fileId=-1&type=systemconfig
from 192.168.10.xx by – at 3 Sept 2025, 10:30:29
The ip 192.168.10.xxaddress is NOT the address I have Nextcloud and Collabora are hosted on, it is the ip address of another server on my LAN. In the past I did have both Nextcloud and Collabora hosted on the other server but I deleted them before I installed them on the current server. So I don’t know why the other server address is being used. Does anyone know where this is setting is being applied and how to rectify it?
NB I use Pangolin proxy hosted on a VPS to access internal services on my LAN, Ubuntu Server 24.04 running on a Raspberry Pi 4B. Nextcloud is run natively on this Ubuntu Server 24.04 instance and Collabora in a Docker container on the same instance. The only point where my other Ubuntu Server 24.04 instance running on the other ip address is involved is it is where a Newt client is running in conjunction with the Pangolin Proxy.
I think if this use of an incorrect WOPI host is fixed I might just get things working correctly so if anyone can help it would be appreciated very much.
Update: Apologies, I said the error msg was in Collabora logs - it is actually in Nextcloud logs. I can see it is definitely Newt causing the error as I created a new Site in Pangolin with the Newt client installed on the Pi4B and now it reports the same error but with the Docker ip address of this new Newt client instead. So I guess I’ll have to see if anyone using Pangolin has come across this issue before