Hello dear fellows,
I have problems regarding the connection / opening process of a document in my owncloud.
setting
- Ubuntu Server 20.04.4
- owncloud Version 10.9.1.2
- owncloud richdocuments app 2.7.0
- NGINX 1.18.0
- latest installation of coolwsd & collabora-online-brand package
The owncloud server is running on the same machine as the coolwsd-service. The owncloud instance is reachable throught reverse proxing of NGINX over https://cloud.***.de and the coolwsd-service over https://collaboraonline.***.de.
configuration
owncloud: in the app settings of richdocuments the https://collaboraonline.***.de is set
coolwsd: the interessteing part of the config (I guess):
...
<storage desc="Backend storage">
<filesystem allow="false" />
<wopi desc="Allow/deny wopi storage." allow="true">
<max_file_size desc="Maximum document size in bytes to load. 0 for unlimited." type="uint">0</max_file_size>
<locking desc="Locking settings">
<refresh desc="How frequently we should re-acquire a lock with the storage server, in seconds (default 15 mins) or 0 for no refresh" type="int" default="900">900</refresh>
</locking>
<alias_groups desc="default mode is 'first' it allows only the first host when groups are not defined. set mode to 'groups' and define group to allow multiple host and its aliases" mode="groups">
<group>
<host desc="hostname to allow or deny." allow="true">https://cloud.***.de:443</host>
</group>
</alias_groups>
</wopi>
</storage>
...
problem
When I try to open a document in the owncloud-ui, it says " initialization", then “failed to connect to server” and then it get stuck at 0% trying to connect. On the same side the coolwsd-service logs:
wsd-01809-02370 2022-04-12 14:24:13.611525 +0200 [ docbroker_003 ] ERR #26: read failed, have 0 buffered bytes (EPIPE: Broken pipe)| ./net/Socket.hpp:1123
wsd-01809-02370 2022-04-12 14:24:13.611682 +0200 [ docbroker_003 ] ERR #26: Socket write returned -1 (EPIPE: Broken pipe)| ./net/Socket.hpp:1401
wsd-01809-02370 2022-04-12 14:24:13.611733 +0200 [ docbroker_003 ] ERR #26: Socket write returned -1 (EPIPE: Broken pipe)| ./net/Socket.hpp:1401
wsd-01809-02370 2022-04-12 14:24:13.611837 +0200 [ docbroker_003 ] ERR WOPI::CheckFileInfo failed for URI [https://cloud.***.de/owncloud/index.php/apps/richdocuments/wopi/files/200_ocw05i95inzu_0_0?access_token=ctAqlr1ft2HAJRubKqFxmEc56cTnCkdg&access_token_ttl=1649802249000]: 0 . Headers: Body: []| wsd/Storage.cpp:675
wsd-01809-02370 2022-04-12 14:24:13.611938 +0200 [ docbroker_003 ] ERR loading document exception: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2145
wsd-01809-02370 2022-04-12 14:24:13.611992 +0200 [ docbroker_003 ] ERR Failed to add session to [https://cloud.***.de:443/owncloud/index.php/apps/richdocuments/wopi/files/200_ocw05i95inzu_0_0] with URI [https://cloud.***.de/owncloud/index.php/apps/richdocuments/wopi/files/200_ocw05i95inzu_0_0?access_token=ctAqlr1ft2HAJRubKqFxmEc56cTnCkdg&access_token_ttl=1649802249000]: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2107
wsd-01809-02370 2022-04-12 14:24:13.612047 +0200 [ docbroker_003 ] ERR Storage error while starting session on https://cloud.***.de:443/owncloud/index.php/apps/richdocuments/wopi/files/200_ocw05i95inzu_0_0 for socket #19. Terminating connection. Error: WOPI::CheckFileInfo failed: | wsd/COOLWSD.cpp:4081
wsd-01809-02370 2022-04-12 14:24:13.612303 +0200 [ docbroker_003 ] WRN Ignoring attempted read from 19| ./net/Socket.hpp:1102
wsd-01809-02370 2022-04-12 14:24:13.612343 +0200 [ docbroker_003 ] ERR Invalid or unknown session [007] to remove.| wsd/DocumentBroker.cpp:2190
wsd-01809-01832 2022-04-12 14:24:13.648507 +0200 [ websrv_poll ] WRN DocBroker with docKey [https://cloud.***.de:443/owncloud/index.php/apps/richdocuments/wopi/files/200_ocw05i95inzu_0_0] is unloading. Rejecting client request to load.| wsd/COOLWSD.cpp:2670
wsd-01809-01832 2022-04-12 14:24:13.648718 +0200 [ websrv_poll ] ERR Error while handling Client WS Request: Failed to create DocBroker with docKey [https://cloud.***.de:443/owncloud/index.php/apps/richdocuments/wopi/files/200_ocw05i95inzu_0_0].| wsd/COOLWSD.cpp:4114
wsd-01809-01832 2022-04-12 14:24:13.648767 +0200 [ websrv_poll ] WRN #19 is shutting down but 64 bytes couldn't be flushed and still remain in the output buffer.| ./net/WebSocketHandler.hpp:793
wsd-01809-01832 2022-04-12 14:24:13.648813 +0200 [ websrv_poll ] ERR #19: attempted to remove: 904 which is > size: 0 clamped to 0| ./net/Socket.hpp:1223
wsd-01809-01832 2022-04-12 14:24:13.648854 +0200 [ websrv_poll ] WRN Ignoring attempted read from 19| ./net/Socket.hpp:1102
wsd-01809-01832 2022-04-12 14:24:13.648953 +0200 [ websrv_poll ] ERR #19 Error while handling poll at 0 in websrv_poll: #19BIO error: 337690831, rc: -1: error:1420C0CF:SSL routines:ssl_write_internal:protocol is shutdown:
140588686464768:error:1420C0CF:SSL routines:ssl_write_internal:protocol is shutdown:../ssl/ssl_lib.c:1931:
I know that there are some tickets around here, regarding the multihost setting with the same problem discription. But I tried everything what is written there. If you have any idea what is wrong here, I would be very happy to hear it. If you need any further informations, please let me know!
Thank you in advance!