Startup error from packege (Access to file denied)

Installation & Configuration
1

Hi all.
I try start service on ubuntu 18.04 but see a error…
What wrong can somebody help me please?

Started Collabora Online WebSocket Daemon.
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.235596 +0300 [ coolwsd ] INF  Initializing wsd. Local time: Fri 2023-08-25 10:40:50 +0300. Log level is [8].| common/Log.cpp:3
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.235822 +0300 [ coolwsd ] INF  Setting log-level to [trace] and delaying setting to [warning] until after WSD initialization.|
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.235868 +0300 [ coolwsd ] INF  Initializing coolwsd server []. Experimental features are enabled.| wsd/COOLWSD.cpp:2220
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.235999 +0300 [ coolwsd ] DBG  New SocketPoll [UnitWSD] owned by 0x7fe9cbbad840| net/Socket.cpp:193
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236117 +0300 [ coolwsd ] INF  Anonymization of user-data is configurable.| wsd/COOLWSD.cpp:2269
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236140 +0300 [ coolwsd ] WRN  NOTE: both logging.anonymize.usernames and logging.anonymize.filenames are deprecated and supers
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236158 +0300 [ coolwsd ] WRN  Since logging.anonymize.anonymize_user_data is provided (false) in the config, it will be used.|
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236171 +0300 [ coolwsd ] INF  Anonymization of user-data is disabled.| wsd/COOLWSD.cpp:2316
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236224 +0300 [ coolwsd ] INF  SSL support: SSL is disabled.| wsd/COOLWSD.cpp:2360
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236247 +0300 [ coolwsd ] INF  SSL support: termination is enabled.| wsd/COOLWSD.cpp:2361
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236286 +0300 [ coolwsd ] DBG  Setting envar PDFIMPORT_RESOLUTION_DPI=96 per config per_document.pdf_resolution_dpi| wsd/COOLWS
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.236351 +0300 [ coolwsd ] INF  Creating childroot: /opt/cool/child-roots/9614-cbdff2a3/| wsd/COOLWSD.cpp:2427
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.238049 +0300 [ coolwsd ] INF  Cleaning up childroot directory [/opt/cool/child-roots/].| common/JailUtil.cpp:196
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.238120 +0300 [ coolwsd ] TRC  Directory [/opt/cool/child-roots/] is not a jail directory or doesn't exist.| common/JailUtil.cp
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.238149 +0300 [ coolwsd ] INF  Cleaning up childroot directory [/opt/cool/child-roots/9614-cbdff2a3/].| common/JailUtil.cpp:196
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.238174 +0300 [ coolwsd ] TRC  Directory [/opt/cool/child-roots/9614-cbdff2a3/] is not a jail directory or doesn't exist.| comm
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.238197 +0300 [ coolwsd ] INF  Creating jail path (if missing): /opt/cool/child-roots/9614-cbdff2a3//tmp/incoming| common/JailU
coolwsd[9614]: Failed to initialize COOLWSD: Access to file denied: /opt/cool
coolwsd[9614]: wsd-09614-09614 2023-08-25 10:40:50.238421 +0300 [ coolwsd ] FTL  Failed to initialize COOLWSD: Access to file denied: /opt/cool| wsd/COOLWSD.hpp:509
coolwsd[9614]: Access to file denied: /opt/cool
systemd[1]: coolwsd.service: Main process exited, code=exited, status=78/n/a
systemd[1]: coolwsd.service: Failed with result 'exit-code'.
systemd[1]: coolwsd.service: Service hold-off time over, scheduling restart.
systemd[1]: coolwsd.service: Scheduled restart job, restart counter is at 5.
systemd[1]: Stopped Collabora Online WebSocket Daemon.
systemd[1]: coolwsd.service: Start request repeated too quickly.
systemd[1]: coolwsd.service: Failed with result 'exit-code'.
systemd[1]: Failed to start Collabora Online WebSocket Daemon.

/opt/cool - chown a cool user

2

Hey @priZrak7495 , welcome to the forum. :slight_smile:

Can you give a little more info on your install?

  • What version of Collabora Online are you running?
  • How did you install these packages?
  • What instructions are you following (if any)?
  • What command are you running before this?

Looks like it might be a permissions error on your /opt/cool folder(?). But it’s tougher to really help without a little more info.

3

Installed latest package from Index of /repos/CollaboraOnline/CODE-deb with command: apt install coolwsd code-brand, but see a error in my first post.

systemctl status coolwsd return a error.

/opt/cool folder has cool:cool own.

Setting up and configuring native CODE packages on Linux - Collabora Office and Collabora Online - instruction