Too much users (NC 24)

1

Somehow Collabora does not recognize which user has logged out. There are more and more, although only 3 users are logged in, the users are seen more often. What causes this phenomenon and can I log out all users? Is there a way to remove all users with one click?

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2

Which CODE version is this, and what’s the version of the Collabora Online connector app in Nextcloud?

3

Collabora online - built-in code server 22.5.301
collaborative tags 1.14.0
Nextcloud office 6.1.0
Nextcloud 24.0.2

I also have the problem that after some time an Excel or Word file feels like it is on pause. If I then want to open this Excel or Word file again, I get, on different PCs, the message “Loading the file not possible”. I then have to reset the file or open it via another browser or PC.

4

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It happens again and again that this icon suddenly pops up “connect”. What does it mean and when does it appear? Each time, I appear as another user. Why? What is the error?

5

Hmmm, had this on a self-compiled version of 22.5, but not on the official image. Are you using the latest official image?

6

i use the versions you seen above

7

Hi @AlKa and thanks for reporting this.

Could please paste here what you see when accessing the Network tab in the web dev tools?

  1. ctrl + shift + i or simply F12
  2. Select Network tab
  3. probably you need to reload the page now

Is there any error ?

  1. ctrl + shift + i or simply F12
  2. Select Console tab
  3. You can filter by Errors only ( by deselecting all the others Warnings, logs, Info,Debug