Content of files not displayed on Chromebook

User Support
1

On my Acer Chromebook, the Collabora app does not display text when opening existing files. However, all texts are present in the print preview. So this is obviously a display problem. The problem has been described more often in recent years. However, there seems to be no solution until today.

2

Hi @TheWanderer,

Thanks for the report (and welcome to the forum!).

  1. What is your Help > About info?

  2. Do you have a sample document with this problem that you can share?

the Collabora app does not display text when opening existing files.

Is this ALL documents? Or does it even happen with new ones?

3

About:
COOLWSD Version:

21.11.6.1git hash: [6706dd45]

LOKit Version:

built on

Collabora Office 21.06.32.1git hash: [e211b5b]

Problem exists in all editable documents, even if I create a new text document. In a new document, I can type, letters are not shown, but when I print the document, they are printed.

4

Thank you for that About info.

And you mentioned you have an Acer Chromebook:

  • Which OS/version are you on?
5

Chrome OS Version 113.0.5672.114.

6

Same issue, same version. Using Lenovo chromebook ChromeOS 105.0.5195.134

7

I am also using a chromebook and having the same problems of each document does not show text. I do not see a way to update if that were the problem. Version 116.0.5845.210 (Official Build) (32-bit)

8

Hey @krima + @beadgirl. Thanks for the recent Chromebook reports. I forwarded that information to the QA team.