logart
October 7, 2021, 3:46pm
1
I see this in the loolwsd logs when I try to view a document in my Nextcloud site
WRN Waking up dead poll thread [HttpSynReqPoll], started: false, finished: false| ./net/Socket.hpp:680
The nextcloud page ends up blank with no errors in the logs.
Any ideas?
sailus
October 7, 2021, 8:59pm
2
This seems to be an issue in the latest build(s). 6.4.11.3 works, 6.4.13.1 does not.
logart
October 7, 2021, 9:27pm
3
Hrm, I installed via my package manager I think. Not sure how to downgrade.
bearon
October 8, 2021, 9:24am
4
@logart , if you open browser console, do you see any errors there?
Older versions are available as tagged Docker images: Docker Hub
logart
October 8, 2021, 2:40pm
5
Yes, I see this error:
bundle.js:1 Uncaught ReferenceError: Cursor is not defined
at NewClass.initialize (bundle.js:1)
at new NewClass (bundle.js:1)
at Object.L.map (bundle.js:1)
at bundle.js:1
at bundle.js:1
at bundle.js:1
logart
October 8, 2021, 2:44pm
6
This seems like the same issue:
opened 09:18AM - 08 Oct 21 UTC
bug
unconfirmed
**Describe the bug**
We are running Nextcloud 20.0.12 combined with the Collabo… ra Online App 3.8.6. After upgrading our CODE server (Ubuntu 20.04) from "collaboraoffica 6.4.10.48-48" to "collaboraoffice 6.4.10.49-49", CODE seems to be broken.
Whenever we try to open a document, we run into these error messages on the browser console:
```
bundle.js:1 Uncaught ReferenceError: Cursor is not defined
at NewClass.initialize (bundle.js:1)
at new NewClass (bundle.js:1)
at Object.L.map (bundle.js:1)
at bundle.js:1
at bundle.js:1
at bundle.js:1
```
Other people do seem to encounter exactly the same problem, cf.: [1]
It does not seem to be related to Nextcloud. The same error is displayed when accessing Collabora Online from Moodle. Of course, we empty our browser cache, I even used a plain new profile. We do not find any hints in the logs, neither in Nextcloud's logs nor in Collabora's logs.
**To Reproduce**
Steps to reproduce the behavior:
1. Install the most recent version of CODE on Ubuntu 20.04.
2. Try to access CODE from Nextcloud or Moodle by opening an existing document (or creating a new document).
**Expected behavior**
The document should be opened.
**Actual behavior**
An empty screen is shown, as depicted in [1]. The browser console shows the above-mentioned JavaScript error.
**Desktop (please complete the following information)**
- OS: macOS 11.6
- Browser: Chrome
- Version: 94.0.4606.81
Other browsers (Chrome on Android, Firefox on macOS, Safari on macOS, Edge on macOS) show the same problem.
**Additional context**
We did not have any problem with "collaboraoffice 6.4.10.48-48". We did not change anything on the Nextcloud or Moodle side.
[1] https://help.nextcloud.com/t/cant-use-collabora-on-nextcloud/124345
bearon
October 11, 2021, 11:33pm
7
This is now fixed, please update your packages.